APPENDIX A

Glossary

Agile Working

“Bringing people, processes, connectivity and technology, time and place together to find the most appropriate and effective way of working to carry out a particular task. It is working within the guidelines (of the task) but without boundaries (of how you achieve it).”1 Unlike flexible working, which is mainly regarded as providing employee benefits, agile working is regarded as offering business benefits as well as employee benefits.

Agility Ratio

The number of people allocated to the number of desks (or how many desks are required to accommodate a given number of people). It is usually expressed as the number of people assigned to 10 desks.

Business Transformation

Business transformation is a somewhat overused ...

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