CHAPTER 11

Managing Agile Workers

Agile working encourages individual initiative but within a teamworking approach. Agile working teams are often virtual teams with members working at different times and locations. The digital workspace enables team members to share information electronically, such as their work schedules and work-in-progress electronic documents that can be readily accessed by other team members.

The management of virtual teams is different from that of physically located teams and is often quite challenging. Agile workers need to be empowered to make their own decisions, within their level of competence and agreed parameters, so they can react quickly and appropriately regardless of where they are situated. Agile workers want ...

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