AI in Healthcare

CHAPTER 1Healthcare IT and the Growing Need for AI Operations

Shall we play a game?

—Joshua (from WarGames)

In today's ever-changing business model of do it faster, do it better, and do it without flaws, there needs to be a balance between those who create the technology and technology having a mind of its own. As in the famous quote “Shall we play a game?” healthcare operations is anything but a game and lives hang in the balance. In today's organizations, that balance is being established as technologies such as artificial intelligence (AI) are being implemented. There needs to be a way to do more work efficiently and with greater intelligence while still ensuring that the work is performed correctly. With the boom of healthcare advancements and the need to keep up with technological change, those who rely on all of the newest technology for clinical operations need an enterprise system that ensures that the technology continues to work for us and not against us. That combination of technology and clinical advancement comes in the form of a successful merging of intelligence and strategy, using the correct tools for the job, and planning and designing a platform that works for you, not against you. This is AI operations (AIOps) in healthcare.

This chapter explores the healthcare market and how technology continually changes it, specifically within the realm of AIOps. In these pages I will discuss the growing need for technology in this space, how healthcare has been fundamentally ...