I learned something out there today. I’m just not sure what it was.

—John McEnroe

Every day, things don’t go exactly as planned. Equipment breaks down; production gets delayed; schedules aren’t met; work costs more than was budgeted; customers call with complaints. The high level of activity going on in operations, plus the probability of human error and equipment failure, make the likelihood of encountering problems high. Thought of in that light, it’s amazing there aren’t even more problems for a leader to face.

Sometimes the problems involve safety. Here’s one example.

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