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All Services, All the Time: How Business Services Serve Your Business by Doug McDavid

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Chapter 11

Functional Areas Diagnostics

Having reviewed the value that a coaching approach can bring to the ­process of diagnosing business health, we now have a chance to see a bit of that approach in action. In the following sections a number of questions have been laid out, specifically to provide a chance to experience the power of the open-ended question.

The sections in this chapter are loosely based on a modified top-level structure of the APQC Process Classification Framework that we noted back in Chapter 1. It’s not the only way to look at the functions of a business, but it provides a reasonable starting point, since we’re not trying to be exhaustive in any event (APQC 2014).

Developing the Vision

As the leader of an enterprise we’ve ...

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