Achor, Shawn, 102–104
Active listening, 99
Adizes, Ichak, 17
All-services-all-the-time approach, 110
Bastiat’s political economy
cumulative effect of services, 37
exchange of services, 38, 42
fundamental pattern, 35
human desires, 35
“indefinite expansibility” of the desire, 36
products offer services, 39
water, air, and energy examples, 36, 37
wealth and value ideas, 36
chains of services, 36–37
products offer services, 39–40
service-dominant logic, 38–39
services systems protocol, 40–41
Altruistic motivation, 64
Antagonistic attitude, 65
APQC Process Classification Framework, 5, 107, 113, 115, 123
Ashby, Ross, 27
Autopoiesis, 20
Baldrige approach, 125–126
Bastiat’s political economy
cumulative effect of services, 37
exchange of services, ...
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