Appendix:
Rubber Chickens
The Rubber Chickens mentioned in this book have been grouped into four sections, which are specific to:
1. Staff/Management Interaction.
2. Management.
3. Compensation and Rewards.
4. Plan Design.

Staff/Management Interaction

059 Whenever you have a meeting, structure it to counter participants’ tendencies to hear what they want to hear and see what they want to see. Structure the meeting to make sure they hear what is actually being said and see the reasoning behind it.
059 Communication is irrevocable and irreversible.
Interaction ...

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