Chapter 2 How This Manual Is Structured

DOI: 10.4324/9781003244707-2

I keep six honest serving men

(They taught me all I knew);

Their names are What and Why and When

And How and Where and Who.

Rudyard Kipling

2.1 Always Making Progress

Put simply, Continuous Improvement is about changing how things are done to achieve better outcomes and to keep doing this. We could describe it in more everyday terms as ‘Always Making Progress.’ This may be for yourself, your family, your community, your team, your company, your country, the planet etc.

Making progress is similar to going on a journey; you are at place A; you need or want to go to place B and you have the means and opportunity to make the journey. The ‘checklist’ for a successful journey ...

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