Always Making Progress

Chapter 3 Business Analysis

DOI: 10.4324/9781003244707-3

I’ll often joke that when people ask ‘What is business analysis?,’ I say: ‘You know all those times that people say, “somebody should look into that?” I’m the person who looks into that.’

Jen Neuls

3.1 Why Are Business Analyses Undertaken?

You have to start somewhere, don’t you? In this chapter, we will review how Continuous Improvement typically starts within an organisation. As we will see, the reasons for wanting a performance improvement are often prosaic as opposed to profound, but, nonetheless, the followings steps are universal:

1. a. Stakeholder(s) namely owner, director, manager, employee, union, trustee, official, politician, specialists etc. within the organisation have an ...