The biggest room in the world is the room for improvement.
In this chapter, several approaches and tools that are commonly used within improvement projects and activities are introduced. As this manual is about the fundamentals of Continuous Improvement (CI), guidance on the ‘why, what, when and who aspects of the tools’ is given and then as regards ‘how’ an outline process is described. Where appropriate, sign-posts to recommended books, etc. that will provide deeper instruction are given in Chapter 9.