Never miss a good chance to shut up.
—Will Rogers American film actor
Introduction
One of the most important competences in the business world is communication skills. How well do you present? How well do you articulate yourself in the written word? How well do you handle yourself in group settings when the need for teamwork is high? Can you get your point across clearly and crisply? These are all important aspects of our work, no doubt. But there is one other huge part of communication that is often less understood and even less spoken about: The art and skill of listening.
Most people are horrible listeners as they most ...
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