January 2022
Intermediate to advanced
208 pages
4h 4m
English
Content preview from Amp It Up
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
15Open the Aperture—the ServiceNow Expansion Story
My Introduction to ServiceNow
Coming off the Data Domain experience, I kept reflecting on the strategic challenges we had faced and what we could have or should have done differently. The sale to EMC was a great outcome by any economic standard, but a CEO can't help thinking he or she aborted the mission when a company gets sold. (I had never sold a company before, or since.)
All of this influenced my perspective on ServiceNow as I began the interview process to become their CEO in early 2011. Since 2004, ServiceNow had racked up quite a growth record under its founder and first CEO, Fred Luddy. The company had only consumed a nominal amount of capital, was cashflow positive, and was close to doubling on an annual basis.
The founder and many of the early employees had hailed from another high‐flying San Diego company, Peregrine Systems, which had also made a business out of IT service management software. Peregrine Systems went bankrupt in 2003, a rarity in the world of software, and ServiceNow was like a Phoenix rising from its ashes. It offered a huge improvement on the legacy installed base of existing service management software products.
At first, I didn't know much about service management software, more popularly referred to as “helpdesk management software” or “ticketing systems.” Any time a user logged a request or an incident, the system issued a tracking ID as a virtual ticket. I wasn't super excited about this category, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.