An Education in Service Management - A guide to building a successful service management career and delivering organisational success

Table of contents

1. Cover
2. Title
3. Copyright
4. About the Author
5. Forewords
6. Contributors
7. Contents
8. Chapter 1: You’re not alone
9. Chapter 2: What is ITSM?
10. Chapter 3: Common service management elements
11. Chapter 4: What makes service management so valuable?
12. Chapter 5: Enabling enterprise service management
13. Chapter 6: Service management communication and community
14. Chapter 7: Isn’t service management boring?
15. Chapter 8: Why service management isn’t boring – Tales from the author
16. Chapter 9: What makes a great service management professional?
17. Chapter 10: Service management careers
18. Chapter 11: Service management certifications
19. Chapter 12: Applying your service management certifications
20. Chapter 13: Why I loathe service management – Tales from the author
21. Chapter 14: Why I love service management
22. Chapter 15: What next for service management?
23. Chapter 16: Conclusion – You’re not alone
24. Appendix: Resources
25. Further reading