CHAPTER 11: SERVICE MANAGEMENT CERTIFICATIONS
Compared to when I started in the industry, service management qualifications are ten to the penny today.
In the early noughties, I was led to pursue ITIL certification since it seemed like the most logical course to take. This road served me well and provided an excellent foundation; at least, that’s how I felt at the time (*foundation pun intended).
Since then, through a mixture of my roles and training/certification, my knowledge of service management methodologies has increased along with my knowledge and experience in the field.
I will cover as many of those certifications as I can think of that are readily available at the time of writing, Q1 2023.
The hashtag #AlwaysLearning is used by an ex-client ...
Get An Education in Service Management - A guide to building a successful service management career and delivering organisational success now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
