Chapter 6 Leading a listening culture
The key to raising the EQ of individuals and groups – managing meetings
Chapter 1 introduced a senior group of executives who were committed to the transformation of the culture of their organisation from a climate of hostility and cynicism to one of positive engagement. At the breakaway to plan the first six months, there was a critical practice which the leadership team needed to experience and learn to embody before they would be able to agree on the way forward, let alone action their plan – the ability to listen, truly listen, to one another. They needed to get out of the way of each other’s thinking by suspending judgment, and by giving one another uninterrupted attention. ...
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