CHAPTER 10

Summary

When we manage large-scale improvement, we need the personal creativity and initiative of many other people. Therefore we always manage large-scale improvement indirectly. We manage improvement by creating within people the capability to cause improvement and by creating around people a culture that provides appropriate direction for those improvement efforts and a culture that provides social support for people as they practice improvement.

Floyd (2008, p. 3)

This book explains that while change is complex, there are a limited number of principles driving change and that to achieve change the manager must focus on creating a “Lean Work Design.” This is a systems design which seeks to eliminate waste by creating a system, ...

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