10. Delivering Services with Excellence

“The challenge many enterprises face is to unlock and leverage information that already exists, execute beyond silos of information, and focus on compound business analytics dimensions. For strategic workforce planning, this means integrating information across Human Resources, Operational, and Business Plan dimensions of the business.”

—Daniel D’Elena, Vice President, GBS Worldwide Resource and Capacity Management, Global Business Services, IBM Corporation

Perspective: Leveraging Analytics in a Services Business

Building a competitive consulting business is challenging. Because a consulting business is a talent business, having the right skill at the right time in the right place and utilizing a high ...

Get Analytics Across the Enterprise: How IBM Realizes Business Value from Big Data and Analytics now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial