Chapter 2

Social media: New technologies of collaboration

Abstract

Social media systems have become ubiquitous, despite their relatively recent development. Social media refers to a set of computational tools that support social interaction between users. They transform “one-to-many” communication to “many-to-many” communication. Social media systems can be characterized by six main dimensions that make up the social media design framework: Size of producer and consumer population; Pace of interaction; Genre of basic elements; Control of basic elements; Types of connections; Retention of content. Many types of social media systems exist including asynchronous threaded conversation, synchronous conversation, World Wide Web, collaborative authoring, ...

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