Chapter 9

Email: The lifeblood of modern communication

Abstract

Email is one of the oldest, yet most commonly used forms of communication. Email networks connect email addresses to one another based on the number of messages sent and received. Three types of email networks exist: personal, organizational, and community. Personal networks, such as the one examined in this chapter, reveal insights about the person and relationships between those they communicate with. Corporate networks, such as the ABC network, can show connections between corporate units, helping identify redundancies, missed opportunities, and critical units based on actual communication patterns rather than official organizational charts. An examination of the Enron email ...

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