FRIENEMIES BY DESIGN
CENTRAL CONCEPT
The consequences that arise from structures and policies that pit colleagues against one another for recognition, reward, or resources.
DYSFUNCTION
The annual review of performance which results in the ranking of staff and proportional raises is intended to motivate staff to work hard and do the best they can. Equally, business units within an organization receive investment and additional resources based upon their relative performance; after all, it is only fair that the better one performs, the richer the rewards. Unfortunately, the counter-intuitive consequence of such policies and practices is to create ...
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