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Anytime Coaching, 2nd Edition

Book Description

Transform Your Workplace with Anytime Coaching

The Practical Leader series offers a roadmap for individuals striving to achieve leadership effectiveness within the context of today's complex world. Each book explores a different essential element of successful leadership, providing readers with insightful, real-world perspectives, as well as practical tools and techniques, to help them maximize their potential—-personally and professionally.

Real-life stories, practical tips and techniques, and the Anytime Coaching model equip managers with a set of coaching tools they can use immediately to transform the way they work with employees and colleagues. This second edition describes how recent findings in neuroscience support the effectiveness of Anytime Coaching practices. You will also discover how the practice of mindfulness can enhance your ability to observe yourself and others. Practical tools and exercises to help you be more present, aware, and focused in day-to-day interactions are included.

Whether you lead a cross-functional team on a short-term project or formally manage large groups of people on a daily basis, Anytime Coaching will help you improve performance and achieve results.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Praise for Anytime Coaching: Unleashing Employee Performance, Second Edition
  5. About the Author
  6. Dedication
  7. Contents
  8. Preface: Anytime Coaching Revisited
  9. Acknowledgments
  10. Introduction: Anytime Coaching in a Changing World
  11. Chapter 1: It All Begins with You
    1. Who Is the Self I Bring to Anytime Coaching?
    2. Thinking about Work
      1. Thinking about Your Role as a Manager
      2. Thinking about Your Skills, Knowledge, and Preferences
    3. Thinking about Your Organization
    4. The Practices of Anytime Coaching
  12. Chapter 2: The Practice of Observing
    1. The Powerful Practice of Observing
    2. Observing Positive Qualities and Possibilities in Your Employees
      1. Getting Started in Observing Positives
      2. Observing with a New Perspective: Mark and Pat’s Story
    3. Seeing with New Eyes
      1. Checklist of Positive Questions
      2. The Positive Principle
    4. Observing Nonverbal and Emotional Cues in Communication
      1. Other Uses of Nonverbal Communication
      2. Nonverbal Cues and Their Significance
      3. The Concept of Congruence
    5. Self-Observation
      1. Observing Your Impulse to Direct: The Fast Results Gene
      2. Taming the FRG
    6. Observing Your Mindful Presence
      1. Using PAF to Improve the Practice of Observation
      2. Learning to be Mindful
      3. Practicing Mindfulness throughout Your Day
  13. Chapter 3: The Practice of Inquiring
    1. The Power of Questions
      1. Analyzing the Three Purposes of Questions
      2. Understanding the Four Types of Questions
      3. Matching the Purposes and Types of Questions
      4. Considering the Receiver of Questions
      5. Choosing the Right Time to Inquire
      6. Choosing the Right Place to Coach
    2. Obstacles to Asking Coaching Questions
    3. Putting It All Together
  14. Chapter 4: The Practice of Listening
    1. Extreme Listening
    2. The Practice of Listening
    3. Preparing for Extreme Listening
      1. Uncovering and Managing Your Listening Biases
      2. Examining and Changing How You View Your Work Conversations
      3. Checking Your Assumptions
      4. Doing a Head Check
    4. Focusing on the Person Speaking
      1. Considering Your Reactions
      2. Stepping into a Neutral Zone
      3. Staying in the Neutral Zone When Emotions Run Strong
    5. Listening for the Story
    6. Talking about the Story Itself
    7. Listening for Good Stories Too
    8. Listening for Your Own Story
  15. Chapter 5: The Practice of Responding
    1. Creating Purposeful Conversations
      1. Your Wise Internal Editor
      2. Responding to Unproductive, Dead-end Conversations
    2. Using PAF to Say the Right Thing, at the Right Time, in the Right Way
      1. Conversation Tools That Work
      2. Conversation Tools That Trigger Action: The Big Five
      3. Getting Ready to Respond Intentionally
    3. The Payoff for Responding Intentionally
  16. Chapter 6: Improving Day-to-Day Performance
    1. Micro Performance Improvements
    2. The Goal: Better Results
    3. Holding the Focus on Performance
      1. Paul Holds the Focus
    4. Using The Circle of Results Tool
    5. Integrating the Four Anytime Coaching Practices
      1. Observing
      2. Inquiring
      3. Listening
      4. Responding
    6. Refocusing the Coaching Conversation
      1. Ray Refocuses His Coaching
    7. Providing Feedback
      1. Benefits of Feedback in Coaching
      2. Five Essential Principles of Feedback
      3. The Anytime Coaching Method of Giving Feedback
      4. Using Feedback to Enhance Employee Performance
    8. The Journey of All Four Practices
  17. Chapter 7: Your Path to Becoming an Anytime Coach
    1. A Way of Interacting Anytime
    2. Next Steps
      1. Learning through Actions
      2. Practicing the Skills
      3. Improving Awareness of Self and Organization
      4. Building Skills While Involving Others
    3. Your Unique Path
  18. Principles of Anytime Coaching
  19. Index