CHAPTER 5

The Practice of Responding

“Speech is the mirror of the soul; as a man speaks, so is he.”

—PUBILIUS SYRUS, 1ST CENTURY BC LATIN WRITER

Once you have mastered extreme listening skills, you are ready to move on to the next practice in the Anytime Coaching model, the practice of responding. When you respond to someone, you deliberately consider what words or questions will move the conversation forward, encourage learning, and create the desired results. As an anytime coach, you will want to learn how to redirect dead-end conversations as well as to expand your repertoire of productive conversation tools.

Creating Purposeful Conversations

Partner to—and one outcome of—extreme listening skills is good responding skills. The best responses ...

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