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Apache Tomcat 7 Essentials by Tanuj Khare

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ITIL process implementation

Until now, we have discussed the technical process of Tomcat and its configuration.Now it's time to understand the Information Technology Infrastructure Library (ITIL) process followed during the upgrade process and its use in different sections of the upgrade, based on the features and implementation methods.

Availability management

It can be defined as the process which allows the organization to make sure its services support at minimal cost to the environment. It consists of the following features:

  • Reliability: It's a process through which IT components are measured, based on the Statement of Work (SOW).
  • Maintainability: It's a process through which we manage the entire system without any unplanned downtime.
  • Security: ...

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