The Financial Services (FS) industry has always been a trailblazer with regard to technology adoption. This is evident from the launch of Automatic Teller Machines (ATMs), to telephone banking to web-and-mobile application-based banking. Given the sensitive nature of customer data and associated transactions, the gateway to FS providers has been well guarded – and understandably so. In this chapter, we examine the factors which led to customer data and financial backend services being shared with third parties, ...
2. Regulation
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