Chapter 5. APM Patterns
A lot of times, people don't know what they want until you show it to them.
—Steve Jobs
The preceeding chapters have covered the traditional topics in the planning of an APM initiative: architecture, terminology, assessments, roles, and staffing—hopefully, what you expected. This chapter covers the primary gap that may cause your APM initiative to fall short: the absence of processes through which the stakeholders can exploit APM. I have been hinting that something is missing from many efforts to employ APM. Now I can expose this consistent gap, characteristic of unsuccessful APM efforts: processes. To help you understand what these processes are, I introduce a simple but powerful concept to both define and organize your ...
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