Lesson 19. Application Management and Troubleshooting

For many OS X support professionals, their most common day-to-day task is troubleshooting application issues. The successful resolution of an application issue most often depends on previous experience with the specific application. Specific application issues, however, are beyond the scope of this guide.

On the other hand, support professionals dealing with new applications or new issues must rely on their ability to effectively gather relevant information and their ...

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