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Apple Pro Training Series: macOS Support Essentials 10.12, First Edition

Book Description

Apple Pro Training Series: macOS Support Essentials 10.12

The Apple-Certified Way to Learn

This is the official curriculum of the macOS Support Essentials 10.12 course and preparation for Apple Certified Support Professional (ACSP) 10.12 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sierra. The only Apple-certified book on the market, this guide is designed for support technicians, help desk specialists, and ardent Mac users and takes you deep inside the macOS Sierra operating system. You’ll find in-depth, step-by-step instruction on everything from installing and configuring macOS Sierra to managing networks and system administration–all on your way to preparing for the industry-standard ACSP certification.

  • Covers updated system utilities and new features of macOS Sierra, including Siri and Optimized Storage.

  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.

  • Focused lessons take you step by step through practical, real-world tasks.

  • Lesson files and bonus material available for download–including lesson review questions to help prepare you for the Apple certification exam.

  • Web Edition provides full text of the book available online as part of our Content Update Program with revised content for significant software updates.

  • Table of Contents

    1. Title Page
    2. Copyright Page
    3. Dedication Page
    4. Acknowledgments
    5. Contents at a Glance
    6. Table of Contents
    7. About This Guide
      1. Audience
      2. How to Use the Guide
        1. Lessons and Exercises
      3. Additional Learning Materials
        1. Apple Support
        2. Lesson Files
        3. Web Edition/Content Update Program
        4. Accessing the Lesson Files and Web Edition
      4. Apple Training and Certification
        1. Course
        2. Exam
        3. Certification
    8. Installation and Configuration
      1. Lesson 1. Install macOS Sierra
        1. Reference 1.1 About macOS Sierra
          1. History of macOS
          2. What’s New in macOS Sierra
          3. Integration Through Standards
        2. Reference 1.2 Select an Installation Method
          1. Running macOS Sierra with No Significant Problems
          2. Running macOS Sierra but Has Significant Problems
          3. Not Running macOS Sierra, but Running OS X Lion 10.7 or Later with No Significant Problems
          4. Not Running macOS Sierra, but Running OS X Lion 10.7 or Later with Significant Problems
          5. Running Mac OS X Snow Leopard 10.6
        3. Reference 1.3 Prepare to Upgrade a Previous System
          1. Verify Installation Requirements
          2. macOS Sierra Feature Requirements
          3. Newer Mac Requirements
          4. Prepare for an Upgrade Installation
          5. Keep Up to Date
        4. Reference 1.4 Prepare the System Disk
          1. New macOS Installation
          2. About Partitioning Options
        5. Reference 1.5 Upgrade and Install macOS
          1. Acquire the macOS Installer
          2. Install macOS Sierra
        6. Reference 1.6 Troubleshoot Installation Issues
          1. General macOS Installer Troubleshooting
          2. About the Installer Log
        7. Exercise 1.1 Prepare a Mac for Upgrade
          1. Use System Information to Check Hardware, Firmware, and Application Compatibility
          2. Document Network Settings
          3. Back Up Your Data
        8. Exercise 1.2 Upgrade to macOS Sierra
          1. Use the App Store to Download the Installer
          2. Upgrade Your Computer to macOS Sierra
        9. Exercise 1.3 Erase a Mac System and Install macOS Sierra
          1. Start Up from Recovery or an Install Disk
          2. Erase Your Computer’s Disk Drive
          3. Install macOS Sierra
        10. Exercise 1.4 Verify System Installation
          1. Examine the Installer Log
      2. Lesson 2. Set Up and Configure macOS
        1. Reference 2.1 Configure a New System
          1. Setup Assistant: Language, Country, and Keyboard
          2. Setup Assistant: Network Settings (Optional)
          3. Setup Assistant: Transfer Information (Optional)
          4. Setup Assistant: Location Services (Optional)
          5. Setup Assistant: Sign In with Your Apple ID (Optional)
          6. Setup Assistant: Terms and Conditions
          7. Setup Assistant: Create a Computer Account
          8. Setup: iCloud Keychain (Optional)
          9. Setup: iCloud Drive (Optional)
          10. Setup: FileVault Disk Encryption (Optional)
          11. Setup: Diagnostics & Usage (Optional)
          12. Setup: Siri (Optional)
        2. Reference 2.2 Manage System Settings
          1. System Preferences
          2. Configure via Profile
          3. Profile Installation
        3. Reference 2.3 Inspect System Information
          1. About This Mac Window
          2. System Information Application
          3. Console Application
        4. Exercise 2.1 Configure a New macOS System for Exercises
          1. Configure macOS with Setup Assistant
        5. Exercise 2.2 Configure an Existing macOS System for Exercises
          1. Create a New Administrator Account in System Preferences
        6. Exercise 2.3 Examine System Preferences
          1. Adjust Finder Preferences
          2. Set the Computer Name
          3. Adjust Your Trackpad/Mouse Preferences
        7. Exercise 2.4 Download the Student Materials in a Classroom
          1. Connect to Mainserver
          2. Copy the StudentMaterials Folder to Your Computer
        8. Exercise 2.5 Download the Student Materials Independently
          1. Download the StudentMaterials Folder from the Web
        9. Exercise 2.6 Install a Configuration Profile
          1. Change Your Energy Saver Settings with a Configuration Profile
        10. Exercise 2.7 Examine System Information
          1. Use About This Mac and System Information
      3. Lesson 3. Use macOS Recovery
        1. Reference 3.1 Start Up from macOS Recovery
        2. Reference 3.2 About macOS Recovery Utilities
        3. Reference 3.3 Create a macOS Recovery Disk
        4. Exercise 3.1 Use macOS Recovery
          1. Start Up Using macOS Recovery
          2. Examine the macOS Recovery Utilities
          3. Verify Your Startup Disk and Restart
        5. Exercise 3.2 Create a macOS Install Disk
          1. Get a Copy of the Install macOS Sierra Application
          2. Reformat the External Disk
          3. Create a macOS Install Disk
          4. Test the macOS Sierra Install Disk
      4. Lesson 4. Update macOS
        1. Reference 4.1 About Automatic Software Updates
          1. Automatic Software Update Behavior
          2. Mac App Store Update Details
          3. About New Mac Bundled Applications
          4. Automatic Software Update Preferences
        2. Reference 4.2 Manually Install Updates
          1. Installer Application
          2. Advanced Installer Features
        3. Reference 4.3 Examine Installation History
        4. Exercise 4.1 Manually Install Software Updates in a Classroom
          1. Install Updates from StudentMaterials
        5. Exercise 4.2 Manually Install Software Updates Independently
          1. Download an Update from the Internet
          2. Install the Update
        6. Exercise 4.3 Use Automatic Software Update
          1. Check Your App Store Preferences
          2. Update Your Software
          3. Check Installed Updates
    9. User Accounts
      1. Lesson 5. Manage User Accounts
        1. Reference 5.1 About User Accounts
          1. User Account Types
          2. Standard Accounts
          3. Administrator Accounts
          4. Guest Account
          5. Sharing-Only Accounts
          6. Root Account
          7. Local Group Accounts
        2. Reference 5.2 Configure User Accounts
          1. Users & Groups Preferences
          2. Creating New User Accounts
          3. New User Setup Assistant
          4. User Account Attributes
        3. Reference 5.3 Restrict Local User Access
        4. Reference 5.4 Configure Login and Fast User Switching
          1. Manage User Login Items
          2. Manage System Login Window Options
          3. About Fast User Switching
        5. Exercise 5.1 Create a Standard User Account
          1. Create a Standard User Account
          2. Log In to the New User Account
          3. Adjust Chris Johnson’s Preferences
          4. Examine Chris Johnson’s Account
        6. Exercise 5.2 Create a Managed User Account
          1. Create an Account with Parental Controls
          2. Test the Managed User Account
      2. Lesson 6. Manage User Home Folders
        1. Reference 6.1 About User Home Folders
        2. Reference 6.2 Delete User Accounts
        3. Reference 6.3 Migrate and Restore Home Folders
          1. About Migration Assistant
          2. Manually Restore a User’s Home Folder
        4. Exercise 6.1 Restore a Deleted User Account
          1. Create Marta Mishtuk’s Home Folder
          2. Delete Marta’s Account
          3. Restore Marta’s Account for Mayta
          4. Create and Verify Mayta Mishtuk’s Account
          5. Verify Mayta Mishtuk’s Home Folder
      3. Lesson 7. Manage Security and Privacy
        1. Reference 7.1 About Password Security
          1. About Passwords Used by macOS
          2. About Keychain
          3. About Local Keychain Files
        2. Reference 7.2 Manage Secrets in Keychain
          1. Manage Safari Keychain Items
        3. Reference 7.3 Use iCloud Keychain
          1. About iCloud Keychain
          2. Create an iCloud Security Code
          3. Authorize Device for iCloud Keychain
          4. Manage iCloud Keychain Security
        4. Reference 7.4 Manage System Security
          1. Security & Privacy: General Settings
          2. Security & Privacy: Advanced Settings
          3. Security & Privacy: FileVault Settings and Legacy FileVault Settings
          4. Security & Privacy: Firewall Settings
          5. Use Find My Mac
        5. Reference 7.5 Manage User Privacy
          1. Security & Privacy: Privacy Settings
          2. About Dictation Privacy
          3. About Safari Privacy
        6. Exercise 7.1 Manage Keychains
          1. Configure the Keychain to Lock Automatically
          2. Configure the Login Session to Lock
          3. Store a Password in a Keychain
          4. Retrieve a Password in a Keychain
          5. Move a Password to the System Keychain
      4. Lesson 8. Manage Password Changes
        1. Reference 8.1 Change Known Passwords
          1. Change Password: Local Account Using an Associated Apple ID Password
          2. Use Password Assistant
          3. About Master Passwords
        2. Reference 8.2 Reset Lost Passwords
          1. About Password Reset Methods
          2. Reset Legacy FileVault Passwords
          3. Reset the Master Password
          4. Reset Password Assistant via macOS Recovery
        3. Reference 8.3 Reset User Keychains
          1. Manage Keychain Files
          2. Manually Reset Keychain Files
          3. Resetting iCloud Keychain
        4. Reference 8.4 Secure System Startup
        5. Exercise 8.1 Reset Account Passwords in macOS Recovery
          1. Reset a User Password in macOS Recovery
        6. Exercise 8.2 Reset Account Passwords
          1. Reset a User Password as an Administrator
          2. Reset a Password with the Master Password
        7. Exercise 8.3 Create a New Keychain
          1. Create a New Login Keychain
          2. Verify the Synchronization
          3. Change Chris’s Password
          4. Reverify the Synchronization
        8. Exercise 8.4 Use a Firmware Password
          1. Set a Firmware Password
          2. Test the Firmware Password
          3. Remove the Firmware Password
    10. File Systems and Storage
      1. Lesson 9. Manage File Systems and Storage
        1. Reference 9.1 About File Systems
          1. Storage Concepts
          2. About Partition Schemes
          3. About Volume Formats
          4. About Core Storage
          5. About Fusion Drive
        2. Reference 9.2 Mount, Unmount, and Eject Disks
          1. Ejecting Disks
          2. Disk Utility Mount Management
          3. Ejecting In-Use Volumes
          4. Improperly Unmounting or Ejecting
        3. Reference 9.3 Inspect File System Components
          1. Examine Storage via Disk Utility
          2. Examine Storage via System Information
        4. Reference 9.4 Manage File Systems
          1. Format Unreadable Disks
          2. Partition a Disk
          3. Erase a Disk or Volume
          4. Deleted Files Security
          5. Encrypt an External Disk
        5. Reference 9.5 Troubleshoot File Systems
          1. File System Troubleshooting First Steps
          2. About Disk Utility First Aid
          3. About Target Disk Mode
          4. Recovering Data from a Nonstarting System
        6. Exercise 9.1 Repartition a Disk Dynamically
          1. View Storage Information with About This Mac
          2. View Disk Information with Disk Utility
          3. Repartition Your Startup Disk Without Erasing
        7. Exercise 9.2 Erase a Disk
          1. Use Disk Utility to Erase and Reformat a Disk
        8. Exercise 9.3 Repair Partitions and Volumes in Target Disk Mode
          1. Start Your “Target” Computer in Target Disk Mode
          2. Repair the Partition Table and Volume
          3. Examine Files Manually in Target Disk Mode
        9. Exercise 9.4 Repair Partitions and Volumes in Recovery Mode
          1. Repair the Partition Table and Volume
      2. Lesson 10. Manage FileVault
        1. Reference 10.1 About FileVault
          1. About Full-System Encryption
          2. About Legacy FileVault
        2. Reference 10.2 Enable FileVault
          1. Configure FileVault Recovery
          2. Enable Additional Users for FileVault
          3. Restart and Encrypt
        3. Reference 10.3 Use FileVault Recovery
          1. About FileVault Recovery
          2. About Apple ID FileVault Recovery
          3. Lost FileVault Recovery Key
        4. Exercise 10.1 Turn On FileVault
          1. Use System Preferences to Turn On FileVault
        5. Exercise 10.2 Restart a FileVault-Protected System
          1. Log In to a FileVault-Enabled Account
          2. Enable Another Account for FileVault
        6. Exercise 10.3 Use a FileVault Recovery Key
          1. Reset Chris Johnson’s Password
          2. Restore Chris Johnson’s Original Password
        7. Exercise 10.4 Turn Off FileVault
          1. Turn Off Encryption on the Macintosh HD Volume
      3. Lesson 11. Manage Permissions and Sharing
        1. Reference 11.1 About File System Permissions
          1. View File System Permissions
          2. About Ownership for Permissions
          3. About Standard UNIX Permissions
          4. About Access Control Lists
          5. Permissions in a Hierarchical Context
        2. Reference 11.2 Examine Permissions for Sharing
          1. About Home Folder Permissions
          2. About the Shared Folder
          3. Secure New Items
        3. Reference 11.3 Manage Permissions
          1. Manage Permissions via the Finder
          2. About Permissions for Nonsystem Volumes
        4. Exercise 11.1 Create Items with Default Permissions
          1. Store Files and Folders in Chris Johnson’s Home Folder
          2. Examine Permissions as Another User
        5. Exercise 11.2 Test Permissions Changes
          1. Change Permissions as Chris Johnson
          2. Test the New Permissions as Mayta Mishtuk
      4. Lesson 12. Use Hidden Items, Shortcuts, and File Archives
        1. Reference 12.1 Examine Hidden Items
          1. Reveal Hidden Folders in the Finder
        2. Reference 12.2 Examine Bundles and Packages
          1. Reveal Package Content
          2. About Package Resources
        3. Reference 12.3 Use File-System Shortcuts
          1. About File-System Shortcuts
          2. Create Aliases
          3. Repair Aliases
        4. Reference 12.4 Use File Archives
          1. About File Archives
          2. Create ZIP Archives
          3. Expand ZIP Archives
          4. Mount Disk Images
          5. Create Empty Disk Images
          6. Create Disk Image Archives
        5. Exercise 12.1 Navigate Hidden Items
          1. Examine Your User Library Folder
          2. Examine Hidden System Folders
      5. Lesson 13. Manage System Resources
        1. Reference 13.1 About macOS File Resources
          1. About Library Resources
          2. About Resource Hierarchy
          3. About Application Sandbox Containers
          4. About Application Group Containers
          5. Troubleshoot System Resources
        2. Reference 13.2 About System Integrity Protection
          1. Verify System Integrity Protection
          2. Bypass System Integrity Protection
        3. Reference 13.3 Manage Font Resources
          1. Install Fonts via Font Book
          2. Disable Fonts via Font Book
          3. Resolve Font Issues via Font Book
        4. Exercise 13.1 Manage Font Resources
          1. Remove a Font
          2. Add a Font for Only One User
          3. Confirm the Font Is Unavailable to Other Users
          4. Validate Fonts
          5. Test System Integrity Protection
      6. Lesson 14. Use Metadata, Spotlight, and Siri
        1. Reference 14.1 About File System Metadata
          1. About File Flags and Extended Attributes
          2. About File System Tags
          3. About AppleDouble File Format
        2. Reference 14.2 Search with Spotlight and Siri
          1. Search with Spotlight
          2. Search with Siri
          3. About Search Results
          4. About Spotlight Indexing
          5. About Spotlight Plug-ins
          6. About Search Security
          7. Perform an Advanced Spotlight Search
          8. Manage Spotlight Preferences
          9. Manage Siri Preferences
        3. Exercise 14.1 Examine File Metadata
          1. Use Tag and Comment Metadata
          2. Use Spotlight to Search for Documents
      7. Lesson 15. Manage Time Machine
        1. Reference 15.1 About Time Machine
          1. About Backup Disks
          2. About Backup Schedule
          3. About Time Machine Backups
          4. About Time Machine Limitations
        2. Reference 15.2 Configure Time Machine
          1. Manage Time Machine Preferences
          2. Configure Backup Disks
          3. Manage Time Machine Options
        3. Reference 15.3 Restore from Time Machine
          1. Restore via Time Machine
          2. Restore via Migration Assistant
          3. Restore an Entire System
          4. Manually Restore via the Finder
        4. Exercise 15.1 Configure Time Machine
          1. Configure Exclusions for Time Machine
          2. Select a Backup Volume
        5. Exercise 15.2 Restore Using Time Machine
          1. Wait for the Backup to Finish
          2. Delete Some Files
          3. Restore a File Using Time Machine
          4. Restore Directly from Time Machine
    11. Applications and Processes
      1. Lesson 16. Install Applications
        1. Reference 16.1 Use the Mac App Store
          1. About Mac App Store Requirements
          2. Browse the Mac App Store
          3. Search in the Mac App Store
          4. Install from the Mac App Store
          5. Manage Your Store Account
          6. Manage iCloud Family Sharing
          7. Manage Purchased Applications
          8. Update Mac App Store Applications
          9. Limit Access to the Mac App Store
        2. Reference 16.2 About Process Environments
          1. About Native macOS Applications
          2. About Legacy Mac Applications
          3. About UNIX Commands
          4. About Java Applications
          5. About X Window System Applications
          6. About Open Source Software
        3. Reference 16.3 About Application Security
          1. About Process Security
          2. About Application Sandboxing
          3. About Code Signing
          4. About File Quarantine
          5. About Malware Detection
          6. About Gatekeeper
          7. Temporarily Bypass Gatekeeper
        4. Reference 16.4 Use Traditional Installation Methods
          1. Install via Drag-and-Drop
          2. About Installation Packages
          3. Update Installed Software
        5. Reference 16.5 Remove Installed Software
        6. Exercise 16.1 Use the Mac App Store
          1. Select an Apple ID to Use with the App Store
          2. Select an App to Purchase
          3. Test the App
          4. Examine the App Store
        7. Exercise 16.2 Use an Installer Package
          1. Install an App with an Installer Package
        8. Exercise 16.3 Use a Drag-and-Drop Install
          1. Option 1: Download an Application from Mainserver
          2. Option 2: Use an Application from StudentMaterials
          3. Copy the Application to /Applications
          4. Test the Gatekeeper Security Settings
        9. Exercise 16.4 Remove Applications
          1. View Installed Applications
          2. Remove an Application in Launchpad
          3. Reinstall an Application in the App Store
          4. Remove an Application in the Finder
          5. Remove an Application with an Uninstaller
      2. Lesson 17. Manage Documents
        1. Reference 17.1 Open Documents
          1. About File Type Identification
          2. About Application Registration
          3. Manage Launch Services
          4. Preview Documents via Quick Look
          5. About the Quick Look Window
          6. About Quick Look Plug-ins
        2. Reference 17.2 Save Documents
          1. About Auto Save and Versions
          2. Automatically Save Document Changes
          3. Save Duplicate Documents
          4. Explore Document Versions
          5. About Locked Files
          6. Manage File Locking via Finder
          7. Manage File Locking via an Application
        3. Reference 17.3 Manage Automatic Resume
          1. Manage Resuming After Logout
          2. Manage Resuming After Quit
          3. Disable Auto Save
        4. Reference 17.4 Store Documents in iCloud
          1. Turn On iCloud Drive
          2. Use iCloud Drive
          3. Store Desktop and Documents in iCloud Drive
          4. Remove Items from iCloud Drive
          5. About iCloud Drive Local Storage
          6. About iCloud Drive Optimized Storage
          7. Turn Off iCloud Drive Features
        5. Reference 17.5 Optimize Local Storage
          1. Inspect Local Storage
          2. About Storage Management
        6. Exercise 17.1 Use Alternate Applications
          1. View a File with Quick Look
          2. Choose an Application to Open a File Once
          3. Permanently Change the Default Application for a File Type
        7. Exercise 17.2 Use Auto Save and Versions
          1. Experiment with Auto Save
          2. Work with Multiple Versions
        8. Exercise 17.3 Manage Document Locking
          1. Lock and Unlock a Document
        9. Exercise 17.4 Store Documents in iCloud
          1. Enable iCloud Features
          2. Configure iCloud Drive
          3. Save a Document to iCloud
          4. Open a Document from iCloud
          5. Use Contacts from iCloud
          6. Verify Your Changes as Chris Johnson
      3. Lesson 18. Manage and Troubleshoot Applications
        1. Reference 18.1 About Applications and Processes
          1. About macOS Process Types
          2. About macOS Memory Management
          3. 64-Bit versus 32-Bit Mode
        2. Reference 18.2 Manage Application Extensions
          1. About Application Extensions
          2. Manage Application Extensions
          3. Use Notification Center Today View
        3. Reference 18.3 Monitor Applications and Processes
          1. Monitor Applications via System Information
          2. Monitor Processes via Activity Monitor
        4. Reference 18.4 Troubleshoot Applications
          1. General Application Troubleshooting
          2. Force Quit Applications
          3. About Diagnostic Reports
          4. View Diagnostics via Console
          5. Troubleshoot Preferences
          6. Troubleshoot Application Resources
        5. Exercise 18.1 Force Applications to Quit
          1. Force an Application to Quit via the Dock
          2. Use the Force Quit Window
          3. Use Activity Monitor
          4. Open an Application in 32-Bit Mode
          5. View System Processes and Usage
        6. Exercise 18.2 Troubleshoot Preferences
          1. Create and Locate Preview Preferences
          2. Disable and Restore Preferences
          3. Manage Corrupted Preferences
        7. Exercise 18.3 Examine Application Diagnostics
          1. View System Activity
          2. Gather Information About the Dead End Application
    12. Network Configuration
      1. Lesson 19. Manage Basic Network Settings
        1. Reference 19.1 About Network Terminology
          1. About MAC Addresses
          2. About IP Addresses
          3. About Subnet Masks
          4. About Router Addresses
          5. About TCP
        2. Reference 19.2 About Network Activity
          1. About LAN Traffic
          2. About WAN Traffic
          3. About DNS
          4. About DHCP
        3. Reference 19.3 Configure Basic Network Settings
          1. About Network Preferences
          2. Select Wi-Fi Networks
          3. Authenticate to Wi-Fi Networks
          4. Authenticate to Automatic WPA Enterprise Networks
          5. Join Hidden Wi-Fi Networks
          6. Create an Ad Hoc Wi-Fi Network
        4. Exercise 19.1 Connect to a Wi-Fi Network
          1. Verify Your Network Settings
          2. Option 1: Join a Visible Network
          3. Option 2: Join an Invisible Network
          4. Verify Your Connection
        5. Exercise 19.2 Monitor Network Connectivity
          1. Monitor Connectivity via Network Preferences
      2. Lesson 20. Manage Advanced Network Settings
        1. Reference 20.1 Manage Network Locations
          1. Configure Network Locations
          2. Select a Network Location
        2. Reference 20.2 About Network Interfaces and Protocols
          1. About Network Hardware Interfaces
          2. About Cellular Internet Connections
          3. About Virtual Network Services
          4. About Network Protocols
        3. Reference 20.3 Manage Network Service Interfaces
          1. About Using Multiple Simultaneous Interfaces
          2. View the Network Services List
          3. Manage Network Services
        4. Reference 20.4 Configure VPN Settings
          1. Use a VPN Configuration Profile
          2. Manually Configure VPN Settings
          3. Connect to a VPN
        5. Reference 20.5 Configure Advanced Network Settings
          1. Manually Configure TCP/IP
          2. Manually Configure Wi-Fi
          3. About 802.1X Configuration
          4. Configure NetBIOS and WINS
          5. Configure Network Proxies
          6. Manually Configure Ethernet
        6. Exercise 20.1 Configure Network Locations
          1. Turn Off the DHCP Service
          2. Examine Your DHCP-Supplied Configuration
          3. Create a DHCP-Based Network Location
          4. Create a Static Network Location
          5. Test Web Access
        7. Exercise 20.2 Configure Network Service Order
          1. Create a Multihomed Location
          2. Change the Service Order
        8. Exercise 20.3 Configure VPN Settings
          1. Try to Connect to a Private Service
          2. Configure a VPN Service
          3. Check Your VPN Connectivity
        9. Exercise 20.4 Advanced Wi-Fi Configuration
          1. Create a Wi-Fi-Only Location
          2. Clear the Preferred Networks List
          3. Add a Network to the Preferred List Manually
          4. Add a Network to the Preferred List by Joining It
          5. Test the Preferred Network Order
      3. Lesson 21. Troubleshoot Network Issues
        1. Reference 21.1 Troubleshoot General Network Issues
          1. Verify Network Preferences Status
          2. About Common Network Issues
          3. Use Network Diagnostics
        2. Reference 21.2 Troubleshoot Using Network Utility
          1. Network Utility: Interface Information
          2. Network Utility: Ping
          3. Network Utility: Lookup
          4. Network Utility: Traceroute
        3. Exercise 21.1 Troubleshoot Network Connectivity
          1. Break Your Network Settings
          2. Observe the Problem
          3. Check the Network Status in Network Preferences
          4. Use Network Diagnostics
          5. Use Ping to Test Connectivity
          6. Use Lookup to Test DNS
          7. Switch to Working Network Settings
          8. Monitor Network Traffic
    13. Network Services
      1. Lesson 22. Manage Network Services
        1. Reference 22.1 About Network Services
          1. About Network Services Software
          2. About Network Services Communication
          3. About Network Service Identification
          4. About Dynamic Service Discovery
          5. About Network Host Addressing
        2. Reference 22.2 Configure Network Service Applications
          1. Use Safari Web Browser
          2. About Internet Accounts Preferences
          3. Configure Network Service Accounts
          4. Configure Mail
          5. Configure Notes
          6. Configure Calendar and Reminders
          7. Configure Contacts
          8. Configure Messages
          9. Configure FaceTime
        3. Reference 22.3 Connect to File-Sharing Services
          1. About File-Sharing Services
          2. Browse File-Sharing Services
          3. About Automatic File-Sharing Service Authentication
          4. About Manual File-Sharing Service Authentication
          5. Manually Connect to File-Sharing Services
          6. About Mounted Shares
          7. Disconnect Mounted Shares
          8. Automatically Connect to File Shares
        4. Reference 22.4 Troubleshoot Network Services
          1. Use Network Utility: Port Scan
          2. Troubleshoot Network Applications
          3. Troubleshoot File-Sharing Services
        5. Exercise 22.1 Configure a Network Service Account
          1. View Your Existing Network Accounts
          2. Set Up a New Network Account
          3. Test Your New Account
          4. Scan the Server
        6. Exercise 22.2 Use File-Sharing Services
          1. Browse to an SMB Share
          2. Copy Files to a Network Share
          3. Automatically Mount a Network Share
          4. Manually Connect to an AFP Share
        7. Exercise 22.3 Troubleshoot Network Services
          1. Turn Off the Mail Service or Wait for the Instructor to Do So
          2. Troubleshoot with the Mail.app Connection Doctor
          3. Troubleshoot with Network Utility
      2. Lesson 23. Manage Host Sharing and Personal Firewall
        1. Reference 23.1 Enable Host-Sharing Services
          1. Configure Network Identification
          2. About Shared Services
        2. Reference 23.2 Control Remote Computers
          1. About Screen-Sharing Services
          2. Enable System Screen Sharing
          3. Connect via Screen Sharing
          4. Control Another Mac via Screen Sharing
          5. About Messages Screen-Sharing
          6. Control Another Mac via Messages
        3. Reference 23.3 Share Files via AirDrop
          1. About AirDrop
          2. Send Items via AirDrop
          3. About AirDrop Discovery
        4. Reference 23.4 Manage the Personal Firewall
          1. About the Personal Firewall
          2. Turn On the Personal Firewall
          3. Configure the Personal Firewall
        5. Reference 23.5 Troubleshoot Shared Services
          1. Troubleshoot Network Service Communication
          2. Troubleshoot Network Service Access
        6. Exercise 23.1 Use Host-Sharing Services
          1. Turn On Screen Sharing
          2. Remotely Control Another Computer’s Screen
          3. Connect to a Virtual Display
        7. Exercise 23.2 Configure the Personal Firewall
          1. Enable the Firewall
          2. Test Firewall Settings
          3. Test Stealth Mode
    14. System Management
      1. Lesson 24. Troubleshoot Peripherals
        1. Reference 24.1 About Peripheral Technologies
          1. About Peripheral Connectivity
          2. About Universal Serial Bus
          3. About FireWire
          4. About Thunderbolt
          5. About Bluetooth
        2. Reference 24.2 Manage Bluetooth Devices
          1. Pair a Bluetooth Device
          2. Manage Bluetooth Settings
        3. Reference 24.3 Troubleshoot Peripheral Issues
          1. About Peripheral Device Classes
          2. About Peripheral Device Drivers
          3. Inspect Kernel Extensions
          4. Troubleshoot General Peripheral Issues
        4. Exercise 24.1 Examine Peripherals via System Information
          1. Examine Internal Devices
          2. Examine External USB Devices (Optional)
      2. Lesson 25. Manage Printers and Scanners
        1. Reference 25.1 About Printing in macOS
          1. About CUPS
          2. About CUPS Drivers
        2. Reference 25.2 Configure Printers and Scanners
          1. Configure a Directly Attached Printer
          2. Configure a Local Network Printer
          3. Manually Configure a Printer
          4. Modify an Existing Printer
          5. Share Printers
        3. Reference 25.3 Manage Print Jobs
          1. Start a Print Job
          2. Configure Detailed Print Settings and Presets
          3. Create PDF Documents
          4. Manage Printer Queues
        4. Reference 25.4 Troubleshoot Printing Issues
        5. Exercise 25.1 Configure Printing
          1. Configure a Bonjour Printer
        6. Exercise 25.2 Manage Printing
          1. Print to a Printer
          2. Manage a Print Queue
          3. Print to PDF
          4. Install a PDF Service
        7. Exercise 25.3 Troubleshoot the Printing System
          1. Examine the CUPS Logs
          2. Reset the Printing System
      3. Lesson 26. Troubleshoot Startup and System Issues
        1. Reference 26.1 Understand System Initialization
          1. System Initialization: Firmware
          2. System Initialization: Booter
          3. System Initialization: Kernel
          4. System Initialization: launchd
        2. Reference 26.2 About User Sessions
          1. User Session: Login Window
          2. User Session: launchd
          3. The User Environment
        3. Reference 26.3 About Sleep Modes, Logout, and Shutdown
          1. Safe Sleep and Standby Modes
          2. Power Nap
          3. Logout
          4. Shutdown and Restart
        4. Reference 26.4 Use Startup Shortcuts
          1. Select an Alternate System
          2. Modify macOS Startup
          3. Other Startup Shortcuts
        5. Reference 26.5 Troubleshoot System Initialization
          1. Troubleshoot Firmware Issues
          2. Troubleshoot Booter Issues
          3. Troubleshoot Kernel Issues
          4. Troubleshoot launchd Issues
        6. Reference 26.6 Troubleshoot User Sessions
          1. Safe Mode Login
          2. Troubleshoot Logout and Shutdown Issues
        7. Exercise 26.1 Examine System Startup
          1. Identify Steps in the Startup Process
        8. Exercise 26.2 Use Single-User Mode
          1. Start Up in Verbose Mode
          2. Use Single-User Mode
          3. Create a New Administrator Account
    15. Appendix A. Lesson Review Questions and Answers
      1. Lesson 1 Review Install macOS Sierra
        1. Answers
      2. Lesson 2 Review Set Up and Configure macOS
        1. Answers
      3. Lesson 3 Review Use macOS Recovery
        1. Answers
      4. Lesson 4 Review Update macOS
        1. Answers
      5. Lesson 5 Review Manage User Accounts
        1. Answers
      6. Lesson 6 Review Manage User Home Folders
        1. Answers
      7. Lesson 7 Review Manage Security and Privacy
        1. Answers
      8. Lesson 8 Review Manage Password Changes
        1. Answers
      9. Lesson 9 Review Manage File Systems and Storage
        1. Answers
      10. Lesson 10 Review Manage FileVault
        1. Answers
      11. Lesson 11 Review Manage Permissions and Sharing
        1. Answers
      12. Lesson 12 Review Use Hidden Items, Shortcuts, and File Archives
        1. Answers
      13. Lesson 13 Review Manage System Resources
        1. Answers
      14. Lesson 14 Review Use Metadata, Spotlight, and Siri
        1. Answers
      15. Lesson 15 Review Manage Time Machine
        1. Answers
      16. Lesson 16 Review Install Applications
        1. Answers
      17. Lesson 17 Review Manage Documents
        1. Answers
      18. Lesson 18 Review Manage and Troubleshoot Applications
        1. Answers
      19. Lesson 19 Review Manage Basic Network Settings
        1. Answers
      20. Lesson 20 Review Manage Advanced Network Settings
        1. Answers
      21. Lesson 21 Review Troubleshoot Network Issues
        1. Answers
      22. Lesson 22 Review Manage Network Services
        1. Answers
      23. Lesson 23 Review Manage Host Sharing and Personal Firewall
        1. Answers
      24. Lesson 24 Review Troubleshoot Peripherals
        1. Answers
      25. Lesson 25 Review Manage Printers and Scanners
        1. Answers
      26. Lesson 26 Review Troubleshoot Startup and System Issues
        1. Answers
    16. Appendix B. Additional Resources
      1. Lesson 1 Resources Install macOS Sierra
        1. Firmware and Startup
        2. System Installation
        3. URLs
      2. Lesson 2 Resources Set Up and Configure macOS
        1. Setup Assistant
        2. Apple ID and iCloud
        3. URLs
      3. Lesson 3 Resources Use macOS Recovery
        1. macOS Recovery
      4. Lesson 4 Resources Update macOS
        1. Software Updates
        2. URL
      5. Lesson 5 Resources Manage User Accounts
        1. User Account Management
      6. Lesson 6 Resources Manage User Home Folders
        1. User Home Folders
      7. Lesson 7 Resources Manage Security and Privacy
        1. System Security
        2. Keychain
        3. User Privacy
        4. URLs
      8. Lesson 8 Resources Manage Password Changes
        1. Change Passwords
        2. URLs
      9. Lesson 9 Resources Manage File Systems and Storage
        1. General File System
        2. File System Troubleshooting
        3. URLs
      10. Lesson 10 Resources Manage FileVault
        1. FileVault
      11. Lesson 11 Resources Manage Permissions and Sharing
        1. Ownership and Permissions
        2. URL
      12. Lesson 12 Resources Use Hidden Items, Shortcuts, and File Archives
        1. URL
      13. Lesson 13 Resources Manage System Resources
        1. Font Management
        2. System Integrity Protection
      14. Lesson 14 Resources Use Metadata, Spotlight, and Siri
        1. Spotlight
        2. File System Tags
        3. Siri
        4. URL
      15. Lesson 15 Resources Manage Time Machine
        1. Time Machine
        2. URL
      16. Lesson 16 Resources Install Applications
        1. Mac App Store
        2. Application Environments
        3. Application Security
        4. URLs
      17. Lesson 17 Resources Manage Documents
        1. iCloud Drive
        2. Optimize Storage
        3. URL
      18. Lesson 18 Resources Manage and Troubleshoot Applications
        1. Application Troubleshooting
      19. Lesson 19 Resources Manage Basic Network Settings
        1. URLs
      20. Lesson 20 Resources Manage Advanced Network Settings
        1. Network Configuration
      21. Lesson 21 Resources Troubleshoot Network Issues
        1. Network Troubleshooting
      22. Lesson 22 Resources Manage Network Services
        1. Network Applications
        2. File-Sharing Services
        3. URLs
      23. Lesson 23 Resources Manage Host Sharing and Personal Firewall
        1. Shared Services
        2. Application Firewall
      24. Lesson 24 Resources Troubleshoot Peripherals
        1. Peripheral Technologies
        2. Peripheral Troubleshooting
        3. URLs
      25. Lesson 25 Resources Manage Printers and Scanners
        1. Printing
        2. URL
      26. Lesson 26 Resources Troubleshoot Startup and System Issues
        1. Power and Sleep Modes
        2. Startup Shortcuts
        3. General Startup
        4. URLs
    17. Index
    18. AATP-Only Exercise 21.2
      1. Troubleshoot Network Connectivity
        1. Break Your Network Settings
        2. Check the Network Status in Network Preferences
        3. Use Network Diagnostics
        4. Use Ping to Test Connectivity
        5. Check and Correct the Network Settings
        6. Verify Connectivity with Ping and Safari
        7. Monitor Network Traffic
    19. AATP-Only Exercise 26.3
      1. Troubleshoot a Misbehaving Startup Item
        1. Install a Problematic Startup Item
        2. Observe the Symptoms of a Problematic Startup Item
        3. Track Down the Problematic Startup Item
        4. Remove the Problematic Startup Item