July 2005
Intermediate to advanced
768 pages
13h 12m
English
Content preview from Apple Training Series: Desktop and Portable Systems, Second Edition
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Troubleshooting Process
Now that you are so well equipped, you are ready to embark on the systematic journey. There are two major stages in the troubleshooting process. The first stage is identifying the issue. The second stage is performing the actual repair (or taking other steps that identifying the issue has made clear).
To identify the issue, you must:
1. | Gather information. |
2. | Verify the issue. |
3. | Try quick fixes. |
4. | Use appropriate diagnostics. |
5. | Perform a split-half search. |
6. | Use additional resources to research the issue. |
7. | Escalate the issue (if necessary). |
After you have identified the issue, you must:
1. | Repair or replace the faulty item. |
2. | Verify the repair by testing the product thoroughly. |
3. | Inform the user of what you have done. ... |
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.