Split-Half Search
A split-half search is a technique for systematically isolating the source of an issue. You start by eliminating roughly half of the items you are checking, then trying to re-create the issue. You continue halving your search group until you find the source of the issue. A split-half search requires applying your knowledge of the product, its common issues, and the symptoms as you check one possible cause after another, in a logical order.
This part of the troubleshooting process can be the most difficult and the most time-consuming. That's why a logical and methodical plan is so important. We've found that the following order has been effective:
1. |
User errors. Check for user errors in the course of gathering information, ... |
Get Apple Training Series: Desktop and Portable Systems, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
