Getting Started

This book introduces the procedures for supporting and servicing Apple computers. The materials in this book are equally helpful in classroom and self-paced situations, and point to further resources that are available only to those enrolled in Apple-authorized service training programs.

The primary goal of the Apple-authorized service training curriculum is to prepare a technician to knowledgeably address customer service-related concerns and questions. This includes the ability to return a Macintosh computer to normal operation using the proper and authorized tools, resources, and troubleshooting methodology.

Whether you are an experienced technician or someone who just wants to dig deep into your Macintosh, you’ll find in-depth ...

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