Lesson 2. Software Tools

Reference Files

Isolating Startup Items.pdf

Isolating Kernel Extensions.pdf

Mac OS X Logs.pdf

From Hardware to Software: The Evolution of Features (Distinguishing_Hardware_from_Software_Issues.pdf)

Apple Hardware Test

Service Diagnostics Matrix

Apple LCD Tester

Time

This lesson takes approximately 2 1/2 hours to complete.

Goals

Describe how and when to use Apple troubleshooting tools and techniques

Use the Service Diagnostics Matrix to determine the appropriate diagnostic software to use for a specific system

Interpret trouble reports

No single diagnostic tool is the best solution for every troubleshooting situation. The successful troubleshooter is proficient with multiple tools to address the widest range of issues. ...

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