Appendix. General Apple Troubleshooting
Each lesson in this guide features troubleshooting information specific to the technologies covered in that lesson. This appendix serves as a supplementary quick reference to general Apple troubleshooting techniques.
Always remember that the two primary goals of troubleshooting are to fix the issue properly and to fix it quickly. Following a systematic troubleshooting process will let you consistently achieve both of these goals. Even if you or your organization already has a preferred troubleshooting process, you will still find the following workflow useful.
The AppleCare support ...