This manual is based on the same criteria used for Apple’s official training course, Mac OS X Support Essentials v10.5, an in-depth exploration of troubleshooting on Mac OS X. It serves as a self-paced tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems.
The primary goal is to prepare help desk specialists, technical coordinators, service technicians, system administrators, and others who support Macintosh users to knowledgeably address customer concerns and questions. This includes the ability to return a Mac OS X computer to normal operation using the proper utilities, resources, and troubleshooting techniques.
Whether you are an experienced system administrator ...