Chapter 20

Users

Abstract

Applications, and Application Administrators, wouldn’t exist without users. The organization has a business need for applications and other IT resources. Users need the applications to be the work done. Application Administrators keeps the applications working so users can get their jobs done.

Key Words

users; how are users counted; user activity; log files; user locations; cultural differences; multiple sessions; internal users vs. external users; approvers; user complaints; incident reports; change requests; user preferences; language support; training; workflow; telecommuting

Never forget that without users there wouldn’t be a need for applications or Application Administrators. Try to keep this in mind the next ...

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