Chapter 12

Application Performance Management and User Experience Management

Abstract

The term application performance management (APM) is defined differently by virtually every vendor delivering any sort of application-facing, performance-related toolset. Whether the tool monitors data centers, containers, cloud services, mobile devices, virtual ecosystems, or networks, APM is a hot topic, and nearly every enterprise management vendor wants to hop on that bandwagon.

Closely related to APM, user experience management (UEM) is a complementary discipline associated with a different set of drivers and supported by a wide variety of diverse data collection methodologies (depending on the specific UEM solution). Although UEM tools are useful as stand-alone ...

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