CHAPTER 6

Human Skills

Common scenario: Imagine, an individual has just been promoted, or hired as the new manager to lead a staff. This manager does not have any leadership experience or training. A major part of this individual’s duties is to position the staff for success by managing them to their full potential. Additionally, this individual understands that the staff will follow his or her command because it is part of the organization’s chain of command, in which managers lead and staff follow.

But is it that simple to command others and expect them to perform at their full potential? Are human beings easily led? Studies have shown, people will follow the command of their supervisor or manager in order to maintain their current employment ...

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