Applied SOA: Service-Oriented Architecture and Design Strategies

APPENDIX A

Business Use Cases

This appendix contains the business use cases for the examples described in Chapters 6 and 7 on service interface design and service implementation design.

Business Use Case BU01 – Quote Insurance

This section provides an overview of the use case, goals, and actors.

Description — This is the process by which a quote for insurance is produced and presented to a Customer in response to a Customer request. ACME’s underwriting and pricing rules are applied to determine the acceptability of risks and insurance premium options.

Actors —

• Primary Actors — Customer, Agency
• Secondary Actors — Underwriting, Pricing

Business goal — To obtain new business by providing competitive insurance offerings

Triggers — Customer requests an insurance quote

Basic Workflow

1.Gather information for quote — The Agency gets information from the Customer about the insurance desired:

• Customer information
• Customer contact information: phone, address, and email address
• Whether this is a new Customer
• Auto insurance
  • Auto information
    • Make, model, year, and body type
    • VIN
    • General condition
  • Customer information
    • Driving record
    • Age
    • Gender
    • Information on other drivers (same as above)
  • Auto usage
    • Expected yearly commuter miles and total miles
    • Whether the auto is used for business purposes
  • Coverage desired
    • Liability
    • Collision
    • Comprehensive
    • Towing
    • Auto glass
• Homeowner’s insurance
  • Property information
    • Location (physical address)
    • Year built
    • Dwelling type (single family, duplex, ...