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APPRECIATIVE INQUIRY: Change at the Speed of Imagination, SECOND EDITION by Ralph Kelly, Bernard Mohr, Jane Magruder Watkins

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Case Story

From Deficits to Strengths: Six Sigma from the AI Perspective

By David Shaked

Part One: Problem-Solving Experience Built, AI Discovered—Now What?

Over several years of experience, I had built a great track record in the corporate world. I was solving many business challenges and concentrating on improving inefficient and wasteful processes. I was using the well-tried business improvement approaches such as Six Sigma and Lean thinking. I also regularly used many analytical approaches such as gap, SWOT, and Force-Field Analysis to support the change efforts and balanced scorecard, KPIs and control charts to monitor the progress. Waste and defects were everywhere I turned! All my efforts to eliminate them impacted on our customers and ...

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