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APPRECIATIVE INQUIRY: Change at the Speed of Imagination, SECOND EDITION by Ralph Kelly, Bernard Mohr, Jane Magruder Watkins

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Interviewer Training

There is a paradoxical relationship between the high importance we attach to the interview and the relatively minimal quantity of training that the “interviewer” receives during many AI-based processes. Within traditional approaches to organizational change, interviewers are engaged in extensive practice and feedback sessions on “good interviewing.” It is important to remember that this traditional approach to interviewer preparation sees the notion of the interview more as an attempt to uncover some guarded “truth” which the interviewee is reluctant to share. By contrast, the AI interview, partly because of its storytelling format and partly because of the positive nature of its questions, quickly leads to an interpersonal ...

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