Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Table of Figures

Figure 1.1 The operational IT crisis

Figure 2.1 System in context

Figure 2.2 Classic value chain

Figure 2.3 IT as a business: system context

Figure 2.4 IT value chain

Figure 2.5 Industry frameworks applied to value chain

Figure 2.6 Portfolio segmentation examples

Figure 2.7 Service entry points

Figure 2.8 Application and infrastructure tracks and the hosting “zone of contention”

Figure 2.9 Hosting progression

Figure 2.10 The major IT functions

Figure 3.1 Data modeling key

Figure 3.2 IT enablement conceptual model

Figure 3.3 Strategy and related entities

Figure 3.4 Change and Release context

Figure 3.5 ITIL representation of RFC, Project, and Release

Figure 3.6 Alternate representation of RFC, Project, and Release

Figure 3.7 ...