References
MARQUEE CREDIT IS DUE TO Michael Porter, the preeminent management systems theorist, for the concept of value chain introduced in his landmark Competitive Advantage (1998), a staple of MBA programs worldwide.
How do we assess the validity of a framework’s claim to help us understand “IT process”?
The value chain is supported by the business process, and “process frameworks” are proliferating. How do we assess the validity of a framework’s claim to help us understand “IT process”? A key volume on BPM is Improving performance by Geary Rummler and Alan Brache (1995). Much of modern consulting and business practice is based on principles first articulated therein. Business Process Change: A Manager’s Guide to Improving, Redesigning, ...
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