Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition

Foreword I

Hardly a week goes by where we don’t see an article on the Web or in the newspaper article about an organization experiencing a service outage that is blamed on the failure of Information Technology (IT). These articles are simply another proof point reflecting the growing dependence on IT to run the business, grow market opportunities, and innovate. That said, after many years of involvement in IT, I find it is becoming more and more difficult to discern which investments and resources are adding value commensurate with the business expectations. Pressure to understand the real business value of IT has never been greater and answer to this question may dictate whether business demand will increase or decrease. And if we experience ...