Preface

An Architecture for IT Itself

The development and delivery of information technology itself must be seen as a system of value.

This is an exciting time for enterprise information technology.

A day’s worth of my Twitter feed shows:

ent Leaders at an influential IT Service Management consultancy engaging with and advocating Lean management for IT

ent A Prominent young software engineering author grappling with the writings of famous industrial author W. E. Deming (founder of the Quality movement) for the first time

 Fascinating case studies ...

Get Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.