November 2011
Intermediate to advanced
480 pages
14h 31m
English
book
Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
by Charles T. Betz
Content preview from Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
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Preface
An Architecture for IT Itself
The development and delivery of information technology itself must be seen as a system of value.
This is an exciting time for enterprise information technology.
A day’s worth of my Twitter feed shows:
Leaders at an influential IT Service Management consultancy engaging with and advocating Lean management for IT
A Prominent young software engineering author grappling with the writings of famous industrial author W. E. Deming (founder of the Quality movement) for the first time
Fascinating case studies ...