Chapter 1

IT in a World of Continuous Improvement

Publisher Summary

This chapter introduces a book that deals with enabling IT value and increasing its flow while reducing IT waste through presenting reference architecture for an automated and integrated IT management system. In applying architectural methods to a given domain, that domain must be well understood. Users must go to the real, operational heart of the problem trying to be solved. This introductory chapter starts with the underpinnings for an architectural exploration of large-scale IT management focusing on what is “Information Technology,” what is a “Service” and an “IT service,” a discussion on “Lean,” what an “IT Value” is, how to improve the delivery of “IT Value” through ...

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