IT in a World of Continuous Improvement
Publisher Summary
This chapter introduces a book that deals with enabling IT value and increasing its flow while reducing IT waste through presenting reference architecture for an automated and integrated IT management system. In applying architectural methods to a given domain, that domain must be well understood. Users must go to the real, operational heart of the problem trying to be solved. This introductory chapter starts with the underpinnings for an architectural exploration of large-scale IT management focusing on what is “Information Technology,” what is a “Service” and an “IT service,” a discussion on “Lean,” what an “IT Value” is, how to improve the delivery of “IT Value” through ...
Get Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
