Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition

Chapter 3

Patterns for the IT Processes

Publisher Summary

This chapter discusses the major IT processes and some nonobvious, interesting patterns for implementing them, especially across functional boundaries. Such integrations represent a clear maturation of any large IT organization, as these processes are larger grained and deliver higher-order value. But they are not the highest order of value, which is to be found in the longest lived value streams of technology product, asset, infrastructure service, and application service. The pervasive effect of these lifecycles on the IT capability as a whole indicates the value to be found in managing them. The objective of the pattern analysis is to tie the system’s architecture, data, and processes ...