4 Listening and mapping tours
This chapter covers
- Starting modernization by listening
- Conducting a listening tour
- Asking effective questions
- Designing and facilitating group workshops
- Kickstarting modernization initiatives with Kickstarter workshops
Starting a modernization journey is an exciting yet daunting experience. It will touch many people and could fail in many socio-technical ways. It may seem intuitive to begin by building a compelling vision and marketing the idea throughout the company, showing people the importance of modernization and your brilliant ideas for achieving it.
However, I recommend taking the opposite approach: start by listening; listen to a diverse group of people, from senior leaders to individual contributors, ...
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