Managers do not need answers to operate a successful business; they need questions. Answers can come from anyone, any time, anywhere in the world, thanks to the benefits of all the electronic communication tools at our disposal.
This has turned the real job of management into determining what it is the business needs to know, along with the who, what, where, when, and how of learning it. To effectively solve problems, seize opportunities, and achieve objectives, questions need to be asked by managers—these are the people responsible for the operation of the enterprise as a whole.
All questions asked in a business setting are asked within the context of organizational expectations. This context is the “expectations of success” context in which ...
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