Chapter 3. Designing Organizations

Management of many is the same as management of few. It is a matter of organization.

—Sun Tzu

This chapter discusses the importance of organizational structure and the ways in which it impacts a product’s scalability. We will discuss two key attributes of organizations: size and structure. These two attributes go a long way toward describing how an organization works and where an organization will likely have problems as a group grows or shrinks.

Organizational Influences That Affect Scalability

Some of the most important factors that organizational structure can affect are communication, efficiency, standards, quality, and ownership. Let’s take each factor and examine how an organization structure can influence ...

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