Chapter ThreeManagement

Mark Engle, DM, FASAE, CAE

Association management requires knowledge and skill sets particular to this business segment, but beginning with a definition of management in a larger context creates a useful foundation for the key principles and practices covered in this chapter.

Peter Drucker, cited by Business Week as “the man who invented management,” identified the following five basic tasks of managers: (1) sets objectives, (2) organizes, (3) motivates and communicates, (4) measures, and (5) develops people.1 Simply stated, management means “getting the work done.” A manager is someone who leads the charge. In the association arena, management is led by the chief executive officer, also known as the chief staff executive, ...

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