Assertiveness: How To Be Strong In Every Situation

Assertiveness: How To Be Strong In Every Situation

by Conrad Potts, Suzanne Potts
Released May 2013
Publisher(s): Capstone
ISBN: 9780857083685

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Book description

How to overcome challenges with confidence

No matter how successful we are, we all face stressful and hard-to-handle challenges in daily life, and - if we want to be as happy and healthy as we can - we must learn to assert ourselves, make our voices heard and approach life with confidence and self-assurance.

This book is a roadmap to help you navigate your way through those challenging opportunities, hurdles and milestones. Taking universal scenarios case by case, and packed with practical tips, this inspiring, down-to-earth book will give you the tools to build your self-esteem and become happier, healthier, and in control of your own destiny.

  • Written in an approachable style which posits practical solutions to a range of universal problems

  • Deals with assertiveness in business, family, social situations and all areas of life

  • Covers topics like 'dealing with your boss', 'dealing with finances', 'asking for a pay rise', 'saying no at work'

Table of contents

  1. Cover
  2. Plant Ecology
  3. Title page
  4. Copyright page
  5. Dedication
  6. Introduction
  7. PART ONE
    1. 1: What is Assertion?
      1. Three ways of behaving
      2. Recognizing the three behaviours
      3. Summary
    2. 2: Win-Win
      1. The win-win corral
      2. What is win-win?
      3. A win-win process
      4. What stops us achieving win-win more often?
      5. The difference between win-win and compromise
      6. No win, no play
      7. Summary
    3. 3: It’s All in the Mind
      1. Beliefs
      2. 12 steps to Developing an Assertive Belief
      3. Rights
      4. Devil or angel – self-talk
      5. You have a choice
      6. Worst-case scenarios
      7. When the situation is going wrong – in real time
      8. Back to the future
      9. Summary
    4. 4: Assertive Communication
      1. The danger of mixed messages
      2. Two levels of communication
      3. Non face-to-face communication
      4. Trust and rapport
      5. Assertive listening
      6. Behaviour is catching
      7. Levels of assertive options
      8. 6. Sanctions Assertion
      9. 7. Process Assertion
      10. Summary
  8. PART TWO
    1. A real-life story
    2. Wake-up call
    3. Standing in the other person’s/people’s shoes . . . what are they thinking?
    4. Taking things on when they’re small
    5. Options
    6. Actions
    7. Time to choose
    8. Now begin!
    9. 5: Getting the Respect You Deserve at Work: Saying “no,” handling put-downs and being taken seriously
      1. A real-life story
      2. Wake-up call
      3. Standing in the other person’s shoes
      4. Taking things on when they’re small
      5. Options
      6. Actions
      7. Time to choose
    10. 6: Getting the Best Out of People at Work: Giving praise and criticism, communicating clearly and getting your requests met
      1. A real-life story
      2. Wake-up call
      3. Standing in the other person’s shoes
      4. Taking things on when they’re small
      5. Options
      6. Actions
      7. Time to choose
    11. 7: Handling Difficult Behaviour and Coping with Conflict: Dealing with aggression and gaining commitment from others
      1. A real-life story
      2. Wake-up call
      3. Standing in the other person’s shoes
      4. Taking things on when they’re small
      5. Options
      6. Actions
      7. Time to choose
    12. 8: Being Assertive in Meetings and Presentations: Getting our views heard and getting our butterflies under control
      1. A real-life story
      2. Wake-up call
      3. Standing in the other person’s shoes
      4. Taking things on when they’re small
      5. Options
      6. Actions
      7. Time to choose
    13. 9: Families – Who’d Have ’em?: Managing kids, handling teenagers and coping with partners and parents assertively
      1. A real-life story
      2. Wake-up call
      3. Standing in the other person’s shoes
      4. Taking things on when they’re small
      5. Options
      6. Actions
      7. Time to choose
    14. 10: Friends, Neighbours and Social Occasions: Managing different expectations and keeping relationships in tact
      1. A real-life story
      2. Wake-up call
      3. Standing in the other person’s shoes
      4. Taking things on when they’re small
      5. Options
      6. Actions
      7. Time to choose
    15. 11: Getting the Service You Deserve: Standing up for your own needs so that others acknowledge them
      1. A real-life story
      2. Wake-up call
      3. Standing in the other person’s shoes
      4. Taking things on when they’re small
      5. Options
      6. Actions
      7. Time to choose
  9. Sustaining Your Assertion: Maintain your self-confidence and well-being
    1. The health fountain
  10. About the Authors
  11. Acknowledgements
  12. Index

Product information

  • Title: Assertiveness: How To Be Strong In Every Situation
  • Author(s): Conrad Potts, Suzanne Potts
  • Release date: May 2013
  • Publisher(s): Capstone
  • ISBN: 9780857083685